Note: This policy is for reference only. Please refer to the link below for our terms and conditions of sale.
Place orders on-line any time at www.keleprecision.com. Internet orders will be promptly processed and shipped.
Kele Precision Manufacturing makes every effort to present current and accurate pricing on its Web site. However, prices are subject to change without notice and quantities may be limited. All orders are subject to current pricing at the time of acceptance by Kele Precision Manufacturing.
Kele Precision Manufacturing’s warehouse is open and staffed Monday through Friday (subject to holidays). Orders are shipped on these business days. Orders and correspondence received on Saturday and Sunday will be processed on the following Monday and included in that day’s business.
Shipping or freight charges and insurance will be paid by the customer. All sales are made FOB Bartlett, TN, USA. Shipping or freight charges from Kele Precision Manufacturing’s warehouse in Bartlett, TN are prepaid and added to the invoice.
A $5.00 handling charge applies to all orders.
A $6.00 processing fee will be applied to all International orders, excluding Canada.
Only non-exempt Tennessee residents need to remit sales tax. Kele Precision Manufacturing does not remit sales tax to states other than Tennessee. Any sales tax due that is not collected by Kele Precision Manufacturing is the responsibility of the customer.
In addition to the United States and its territories, Kele Precision Manufacturing accepts international orders. All orders of international origin are exported from the US in accordance with the Export Administration Regulations. Diversion contrary to US Law is prohibited. An additional handling charge of $6.00 will be included for processing and invoicing. All duties and taxes will be the responsibility of the customer.
For assistance with an order or to request product information, please contact our customer service team at (901) 388-9137. Our business address is Kele Precision Manufacturing • Attn: Customer Service • 3300 Brother Blvd. • Bartlett, TN 38133.
Claims for loss or damage must be made with the carrier by the customer. All shipments should be unpacked and inspected immediately upon receipt. If damage does not become apparent until shipment is unpacked, customer must make a request for inspection by the carrier’s agent and file with the carrier. Any external evidence of loss or damage must be noted on the freight bill or carrier’s receipt and signed by the carrier’s agent. Failure to do this will result in the carrier’s refusal to honor the claim.
If you receive merchandise that has been damaged in transit, it is important to keep the shipping carton, packing material and parts intact.
Kele Precision Manufacturing accepts stock merchandise returns subject to Kele Precision Manufacturing’s Terms and Conditions of Sale. No material may be returned to Seller without prior permission. Buyer must first contact Customer Service to obtain an RMA (Return Material Authorization) number prior to returning product. All returns should be made within 30 days of date of invoice and be accompanied by the original invoice number and a brief explanation of the reason for the return. Return freight charge must be prepaid. Sorry, C.O.D. returns cannot be accepted. Stock parts returned due to customer error may by subject to a restocking charge